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Experience Manager
2 weeks ago
We are seeking an accomplished professional to spearhead customer experience initiatives.
The ideal candidate will have hands-on experience with contact centre technologies and a customer-centric mindset.
Key responsibilities include optimizing customer journeys through innovative solutions and process improvements.
Must-Have Skills:
-Proven expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
-Solid understanding of user interface design principles for customer-facing platforms.
-Track record of delivering successful Customer Experience (CX) initiatives.
Technology & Tools:
Genesys Cloud (primary focus), MWS, AWS Connect, Google CCAI, Nice CX, Analytics & Reporting Tools: QlikSense, Looker.
Secondary Skills (Preferred):
-Strong analytical and problem-solving skills.
-Effective collaboration and communication skills.
-Knowledge of Agile methodologies and CX transformation frameworks.
What We Offer:
A dynamic work environment that fosters innovation and growth.
Opportunities to work with leading CX technologies and contribute to cutting-edge projects.