Experience Coordinator

4 days ago

Kota, Rajasthan, India beBeeHospitality Full time ₹ 8,00,000 - ₹ 11,00,000

Job Title: Guest Relations Executive

Job Summary:

We are seeking an exceptional guest relations professional to join our team in South and West India. This role is responsible for delivering an outstanding guest experience at our properties, ensuring that every stay is memorable and enjoyable.

Key Responsibilities:

  • Welcome guests with a warm smile and provide exceptional customer service throughout their stay.
  • Efficiently manage check-ins and check-outs, ensuring accurate completion of all necessary documentation.
  • Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
  • Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
  • Conduct inventory checks and maintain records.
  • Assist in the procurement of monthly supplies.
  • Act as the property in-charge during the absence of the property manager.
  • Support the service of food and beverages to ensure guest satisfaction.
  • Issue invoices and assist in basic bookkeeping tasks.

Qualifications:

  • A minimum of 6 months of industrial training or relevant experience in hospitality.
  • A pleasant personality and excellent verbal and written communication skills.
  • Final-year student or graduate from a Hotel Management program is preferred.
  • Flexibility and enthusiasm for traveling across South and West India.

What We Offer:

  • A competitive salary package.
  • Performance-linked incentives.
  • Complimentary accommodation and meals.
  • The opportunity to work at multiple locations across India.

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