City Operations Director

11 hours ago


Madurai, Tamil Nadu, India beBeeOperations Full time ₹ 30,00,000 - ₹ 40,00,000

We are seeking a seasoned leader to spearhead our end-to-end last mile operations for our instant house help service.

Key Responsibilities:
  • To lead city-wide operations and ensure timely service delivery, focusing on excellence in every aspect of our business.
  • Manage ground staff and last mile operations, including deployment, training, uptime, servicing, and utilization to maximize efficiency.
  • Analyze processes to identify improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network to reduce delivery timelines and increase efficiency by leveraging technology and algorithms.
  • Build scalable processes that expand the value proposition and can be replicated in top cities.
  • Create performance monitoring metrics by tracking key performance indicators (KPIs) to drive data-driven decision making.
  • Build and lead teams of hub executives and recruiters to foster a culture of excellence and continuous improvement.
  • Drive service staff acquisition through targeted marketing strategies to meet business objectives.
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms.
Requirements:
  • 10-14 years of experience driving business and last mile operations with a proven track record of success.
  • Experience handling operations P&L, large grey collar teams, and complex ground operations.
  • Excellent data and analytical skills to own performance metrics and drive business growth.
  • Fluency in English, Hindi, and Marathi.

This is an exciting opportunity for a skilled operations professional to join our team and make a meaningful impact.



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