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Customer Service
2 weeks ago
We're looking for a highly skilled and proactive individual to join our customer service and sales function. The successful candidate will be responsible for nurturing warm leads, turning repair quotes into confirmed bookings, and providing excellent customer experience.
- Lead Nurturing: Guide customers through the process, answer questions, and encourage them to confirm bookings.
- Outbound Calls: Make high-volume outbound calls to warm leads.
- Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
- Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
- Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
- Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.
- Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
- Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
- Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
- Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
- Proactive: Takes initiative to chase missing information and keep deals moving forward.
- Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.
Shifts: Monday to Friday, 13.30pm - 10.30pm IST (8am - 5pm UK time)
Compensation & Benefits- Salary: Competitive package.
- Time Off: 20 days of annual leave plus 11 bank holidays.
- Equipment: Company laptop provided.
