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Senior Batch Operations Manager
3 weeks ago
The Batch Manager Lead is a crucial position within an organization, responsible for overseeing the successful execution and coordination of multiple batches/programs.
This role ensures that operational, academic, and administrative aspects are handled efficiently, while leading a team of batch managers/executives to deliver an excellent learner experience.
Main ResponsibilitiesBatch Planning & Coordination- Develop and implement batch schedules, timelines, and resource allocation strategies.
- Coordinate with faculty, trainers, and support teams to ensure readiness and preparedness.
- Monitor daily batch operations and resolve issues promptly and effectively.
- Lead, guide, and mentor batch managers/executives to enhance their skills and expertise.
- Allocate responsibilities and monitor team performance, providing regular feedback and facilitating skill development.
- Foster a culture of continuous learning and professional growth within the team.
- Cultivate strong relationships with academic, operations, and placement teams to ensure seamless collaboration and communication.
- Act as the primary escalation point for batch-related concerns, ensuring timely resolution and addressing any issues that may arise.
- Maintain high standards of quality and compliance, ensuring adherence to academic guidelines, processes, and policies.
- Regularly monitor attendance, progress, and performance of batches, identifying areas for improvement and implementing corrective actions.
- Conduct quality checks on learning delivery and student support, making recommendations for enhancement and improvement.
Key Qualifications:
- Proven experience in batch management and leadership roles.
- Strong organizational, time management, and problem-solving skills.
- Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders.
- Ability to work independently and as part of a team, with flexibility to adapt to changing priorities and deadlines.
Benefits:
- Opportunity to work with a dynamic and experienced team.
- Professional growth and development opportunities.
- Competitive salary and benefits package.