Operations Manager

2 weeks ago

Mumbai, Maharashtra, India beBeeManager Full time ₹ 50,00,000 - ₹ 80,00,000
Job Title: Batch Manager

The batch manager plays a crucial role in overseeing the smooth execution, coordination, and management of multiple batches/programs. This position ensures that operational, academic, and administrative aspects of all batches are handled efficiently while leading a team to deliver an exceptional learner experience.

Key Responsibilities:
  • Batch Planning & Coordination:
    • Develop and implement batch schedules, timelines, and resource allocation to meet organizational objectives.
    • Coordinate with faculty, trainers, and support teams to ensure readiness and seamless delivery.
    • Monitor daily batch operations and resolve issues promptly to minimize disruptions.
  • Team Leadership:
    • Lead, guide, and mentor batch managers/executives to foster growth and development.
    • Allocate responsibilities and monitor team performance to optimize productivity.
    • Provide regular feedback and facilitate skill development to enhance job satisfaction and performance.
  • Stakeholder Management:
    • Collaborate with academic, operations, and placement teams to maintain strong relationships and effective communication.
    • Act as the primary escalation point for batch-related concerns and provide timely resolutions.
    • Maintain positive relationships with students, faculty, and administrative staff to promote a supportive learning environment.
  • Quality & Compliance:
    • Ensure adherence to academic guidelines, processes, and policies to maintain quality standards.
    • Monitor attendance, progress, and performance of batches to identify areas for improvement.
    • Conduct quality checks on learning delivery and student support to ensure alignment with organizational goals.

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