Customer Service Representative

4 weeks ago


Gurgaon, Haryana, India AMEX Full time

About the Role

We are seeking a highly motivated and experienced professional to join our team as a Customer Service Representative.

As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients. This will involve handling customer inquiries, resolving issues, and providing product information in a professional and courteous manner.

Responsibilities

  • Provide top-notch customer service and support to clients via phone, email, or chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Stay up-to-date on product knowledge and provide accurate information to clients.
  • Meet and exceed sales targets and performance metrics.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.

Requirements

  • 1-6 years of experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Strong problem-solving and analytical skills.
  • Proficiency in MS Office and CRM software.

What We Offer

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Us

At AMEX, we are committed to delivering exceptional customer service and support to our clients. We believe in creating a positive and inclusive work environment that fosters growth, creativity, and innovation. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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