Senior Enterprise Architecture Leader

Enterprise Architect Position

Job Description:

An Enterprise Architect is a senior leader responsible for the overall architecture and strategy of an organization's platform, ensuring it aligns with long-term business objectives. This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, including defining technical direction, ensuring scalability and security, and maximizing value in meeting cross-organizational needs.

Key Responsibilities

• Platform Architecture & Roadmap: Define and maintain the enterprise-wide platform architecture and technical roadmap, establishing standards and reference architectures for using the platform across various business units.
• Governance & Best Practices: Develop and enforce governance frameworks, design principles, and coding standards for the platform. Oversee architecture reviews and change control processes to ensure consistency and compliance.
• Integration & Interoperability: Lead the integration of the proposed platform with other enterprise systems to ensure seamless data flow and interoperability, defining strategies and ensuring ServiceNow plays well within the broader IT ecosystem.
• Technical Leadership: Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins, guiding teams in designing high-quality solutions and offering oversight on complex configurations and custom development.
• Innovation & Continuous Improvement: Stay up-to-date with latest releases and features, evaluating new platform functionalities and third-party modules, and recommending their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration: Work closely with business leaders, IT executives, and enterprise architects to translate business objectives into ServiceNow solutions, acting as a subject-matter expert and advisor.
• Platform Performance: Ensure the platform's reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Work Experience: ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules.
• ServiceNow Expertise: Proven experience architecting ServiceNow implementations at scale, including designing platform architecture, data models, integrations, and customizations.
• ITSM/Process Knowledge: Strong understanding of IT Service Management and ITIL frameworks, experience aligning ServiceNow processes with ITIL best practices and overall business workflows.
• Technical Skills: Broad knowledge of enterprise technology stacks and architecture principles, familiarity with web technologies and integration methods relevant to ServiceNow.
• Analytical & Problem-Solving: Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow, strong problem-solving skills to address platform issues and optimize performance.

Preferred Qualifications

• Advanced Education: Master's degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Enterprise Architecture Frameworks: Familiarity with enterprise architecture methodologies and how ServiceNow aligns within those frameworks.
• Industry Knowledge: Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform's adaptability to various use cases.
• Legacy Systems & Cloud: Background in integrating ServiceNow with legacy systems or modern cloud services can be advantageous, experience with data migration and enterprise integration platforms is a plus.
• Leadership Experience: Prior experience in a leadership role such as Lead Architect or Platform Owner, demonstrated ability to mentor teams and liaise with senior management on technology strategy.

Desired Skills and Competencies

• Strategic Thinking: Ability to envision how ServiceNow can enable future-state business processes and digital transformation, capable of developing long-term plans and translating strategy into actionable architecture.
• Communication & Influence: Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders.
• Leadership & Collaboration: Proven leadership and team-building skills, comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders.
• Adaptability: Hands-on and adaptable, with a willingness to dive into details when necessary, able to handle changing priorities and guide the organization in adopting new ServiceNow features or best practices.
• Innovative Mindset: A continuous learner who keeps abreast of technology trends and identifies opportunities to leverage them via ServiceNow.
• Customer/Business Focus: Strong business acumen and user-centric mindset, balancing technical excellence with practical business value.