System Infrastructure Manager

2 days ago

Alwar, Rajasthan, India beBeeInfrastructure Full time ₹ 80,00,000 - ₹ 1,20,00,000
System Administrator Job Description

As a key member of our organization, you will play a vital role in ensuring the smooth operation of our technology infrastructure. Your responsibilities will include overseeing the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.

  • Diagnose and resolve issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
  • Troubleshoot basic network connectivity issues in LAN/WAN environments.
  • Resolve system-related problems, including software installations and antivirus updates, as needed.

You will generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.

  • Coordinate and implement the installation of client- and department-specific applications and systems.
  • Create, manage, access provision, and administer vendor-specific software and applications.

Additionally, you will proactively escalate tickets to senior team members or specialists and actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).

  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.
  • User review: Monthly user review in all application and systems.

It is essential for you to research and identify solutions to both software and hardware issues and prioritize and manage multiple open issues simultaneously.

  • Be dependable, accountable, and responsive to customer and business needs; willing to be on call to support critical issues that arise at any time during weekdays or weekends.
  • Provide troubleshooting and technical support for cloud applications and productivity tools.
  • Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites.
Required Skills and Qualifications
  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
  • Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
  • Proficient in system maintenance, including updates and patch management.
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.
  • Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
  • Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Strong technical troubleshooting and problem-solving capabilities.
  • Organized and able to adapt to changing priorities.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communicator with the ability to provide professional documentation.
  • Basic Linux knowledge.

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