Support Specialist

1 day ago

Mysore, Karnataka, India beBeeService Full time ₹ 40,00,000 - ₹ 65,00,000
Customer Service Advocate

We are seeking a highly motivated and customer-focused individual to fill the role of Customer Service Advocate. This position will involve serving as the primary contact for our US-based clients, providing exceptional support and ensuring a positive customer experience.

  • Job Responsibilities:
  • Serve as the primary point of contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with company products and services to assist clients effectively.

Qualifications

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

Preferred Skills

  • Prior experience in BPO, IT, SaaS, or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.

  • Technical Support Specialist

    6 hours ago

    Mysore, Karnataka, India beBeeExpertise Full time ₹ 30,00,000 - ₹ 80,00,000

    Job Title:Technical Support Specialist">About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing IT support for various applications and systems.">Key Responsibilities:Provide technical assistance to end-users on hardware, software, and system...

  • IT Support Specialist

    5 days ago

    Mysore, Karnataka, India beBeeSupport Full time

    The IT Support Specialist role involves providing first-line technical assistance to customers, addressing their inquiries and issues to ensure a seamless user experience. This position is ideal for individuals seeking to initiate their career in IT support.Key ResponsibilitiesDeliver initial-level support to customers via telephone, email, and chat...

  • Senior Office Support Specialist

    1 day ago

    Mysore, Karnataka, India beBeeOffice Full time ₹ 8,00,000 - ₹ 15,00,000

    Senior Office Support Specialist Job OverviewThe Birla Institute of Technology & Science is seeking an experienced Senior Office Support Specialist to join its team.Responsibilities:Verify, reconcile and review accounting entries in the general ledger.Manage accounts receivable and payable, including bank reconciliations and ledger reconciliations.Support...

  • PCS/BESS Technical Support Specialist

    4 days ago

    Mysore, Karnataka, India beBeeBESS Full time ₹ 70,00,000 - ₹ 1,00,00,000

    PCS/BESS Technical Support SpecialistAbout the Role:We are seeking a skilled PCS/BESS technical support specialist to join our team. As a key member of our organization, you will be responsible for providing on-site and remote technical support for our PCS/BESS products.Key Responsibilities:Complete product technical support and remote work.Support product...

  • Customer Support Specialist

    6 hours ago

    Mysore, Karnataka, India beBeeCareer Full time ₹ 35,00,000 - ₹ 60,00,000

    As a customer support specialist, you will serve as the primary point of contact for individuals and organizations using our platform.Key Responsibilities:Handle incoming queries, emails, and calls to resolve issues and provide accurate information.Guide users through the onboarding process and platform navigation.Maintain a professional tone while handling...

  • Technical Customer Support Specialist

    6 hours ago

    Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 14,98,750

    Job Title: Technical Customer Support SpecialistA highly skilled and customer-centric individual is required to provide technical assistance and resolve queries from global clients.Key Responsibilities:Provide expert-level technical support via phone, email, or chat for international customersHandle complex technical issues related to telecom, VoIP,...

  • Tech Support Expert

    1 day ago

    Mysore, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Technical Support Specialist RoleWe are seeking a skilled Technical Support Specialist to provide exceptional remote support for video conferencing, audio-visual, and webcasting technologies.Key Responsibilities:Administrative Services:Assist in scheduling conferences and webcasts.Manage service mailbox.Monitor performance metrics.Update tickets related to...

  • Tech Support Pro

    2 days ago

    Mysore, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    About the Role">As a Technical Support Specialist, you will be responsible for resolving technical issues related to our products for customers and partners worldwide. Main Responsibilities:

  • Support Professional – Desktop Solutions

    1 day ago

    Mysore, Karnataka, India beBeeVirtualization Full time ₹ 60,00,000 - ₹ 1,00,00,000

    VDI Support SpecialistWe are seeking a dedicated and customer-focused professional to serve as the primary technical resource for supporting and maintaining VMware Horizon VDI platform across all levels of the support model.The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and...

  • IT Support Specialist

    9 hours ago

    Mysore, Karnataka, India beBeeInfrastructure Full time  80,000 -  1,20,000

    Job SummaryThis role is responsible for delivering high-quality support and maintenance services to IT infrastructure.The successful candidate will be a highly skilled IT professional with strong problem-solving abilities and excellent communication skills.The ideal candidate will have experience in troubleshooting hardware and software issues, collaborating...