
Strategic Enterprise Cybersecurity Specialist
1 day ago
We are seeking a Technical Solutions Expert to lead the onboarding and technical enablement of enterprise customers across multiple cybersecurity products.
This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.
The ideal candidate will have experience in customer-facing technical roles, with a strong background in enterprise IT environments, cloud platforms, and cybersecurity principles.
Key Responsibilities- Lead end-to-end onboarding for enterprise customers on multiple cybersecurity products.
- Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
- Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
Implementation Expertise:
- Assist with the deployment and configuration of cybersecurity agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
- Support secure integration with cloud providers such as AWS, Azure, GCP, OCI, and containerized platforms like Kubernetes, Docker, and CRI-o.
- Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
Customer Success & Adoption:
- Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
- Educate and guide customers on platform capabilities, security use cases, and best practices.
- Design and manage onboarding plans, training sessions, and success criteria tracking.
Cross-functional Collaboration:
- Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
- Collect feedback to inform product development and improve onboarding frameworks.
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