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Executive Operations Manager

2 weeks ago


Tiruppur, Tamil Nadu, India beBeeExecutive Full time ₹ 1,76,000 - ₹ 2,64,000

Job Title:

">Executive Operations Manager">

We are seeking a highly experienced Executive Operations Manager to join our dynamic team and support the growth of our business. As an Executive Operations Manager, you will play a key role in designing and improving internal systems, SOPs, and workflows to drive operational efficiency and ensure seamless project execution.

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This is a full-time opportunity for a dedicated professional looking to contribute to a fast-paced business environment. If you thrive in the tech space and enjoy supporting business growth, this could be a great fit for you.

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The successful candidate will lead a team of contractors that manage funnels, execute email campaigns, update websites, design and implement workflows of an Applicant Tracking System. They will be responsible for ensuring projects move forward and the team is accountable.

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Key Responsibilities:

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  • Operations Management: Design, improve, and maintain internal systems, SOPs, and workflows to drive operational efficiency.">
  • System Optimization: Set up and optimize tools, software, and automations to streamline processes and reduce manual effort.">
  • Documentation Management: Track and improve documentation, filing systems, and knowledge hubs to ensure easy access to critical information.">
  • Performance Evaluation: Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier.">
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Project Management:

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  • Project Execution: Lead internal, client-facing, and strategic projects from kickoff to completion.">
  • Initiative Planning: Plan, execute, and track key initiatives to ensure timely delivery and budget adherence.">
  • KPI Tracking: Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team.">
  • Team Collaboration: Coordinate task assignments and manage project workflows across platforms.">
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Team Leadership & Support:

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  • Culture Development: Foster a culture of feedback, coaching, and collaboration within the team.">
  • Team Engagement: Keep the team engaged, supported, and accountable without micromanaging.">
  • Leader Selection: Lead hiring, onboarding, and performance reviews to ensure team success.">
  • Team Monitoring: Track team response time and workflow capacity to ensure optimal productivity.">
  • Clear Expectations: Ensure clear roles and expectations across virtual teams.">
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Decision-Making:

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  • Strategic Alignment: Align daily operations with long-term business strategy.">
  • Data Analysis: Analyze performance metrics and KPIs to guide operational decisions.">
  • Resource Allocation: Prioritize resource allocation based on capacity and business needs.">
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Client Success:

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  • Onboarding/Offboarding: Oversee seamless onboarding/offboarding and proactive client communication.">
  • Standout Experience: Deliver a standout client experience through thoughtful systems and reliable service.">
  • Operational Excellence: Maintain operational excellence that drives referrals and rave reviews.">
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Risk & Resource Management:

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  • Risk Mitigation: Anticipate operational risks and implement proactive mitigation strategies.">
  • Resource Efficiency: Manage budgets and allocate resources effectively to support digital initiatives.">
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Additional Responsibilities:

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  • Marketing Collaboration: Collaborate with marketing and sales teams on product launches and promotions.">
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Requirements:

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  • 5+ years of experience in operations, systems, and people management.">
  • 2+ years of Digital Marketing experience.">
  • OBM certification strongly preferred.">
  • Fluent in English (written and verbal).">
  • Highly tech-savvy, analytical, and system-oriented.">
  • Experience within a service-related online business, like a marketing agency, is desired.">
  • Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com).">
  • Proven ability to lead remote teams with a focus on accountability and performance.">
  • Strategic thinker with long-term planning capabilities.">
  • Excellent communication and collaboration skills.">
  • Strong problem-solving and decision-making abilities.">
  • Skilled in using spreadsheets and formulas for data tracking and analysis.">
  • Familiarity with budgeting, expense tracking, and financial reporting.">
  • Comfortable with remote tools (Slack, Zoom, Google Workspace, CRMs, automation platforms).">
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Offer Details:

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  • Full-time/contract position with competitive compensation and benefits.">
  • Must work overlapping hours with US CST, M-F.">