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Customer Advocacy Professional

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Kannur, Kerala, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Customer Success Associate

Work Mode: Flexible Work Arrangements

Location: Pune, India

We are seeking a highly skilled Customer Success Associate to join our team.

  • Key Responsibilities:
  1. Customer Engagement: Proactively engage with customers to provide exceptional service and support.
  2. Onboarding and Support: Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
  3. Issue Resolution: Address customer queries and resolve issues efficiently with a focus on retention and growth.
  4. Sales Acumen: Leverage sales skills to identify opportunities for upselling and cross-selling.
  5. Record Keeping: Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications:

  • Education: Graduate degree in any field.
  • Languages: English and Hindi (mandatory).
  • Additional Proficiency: Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
  • Communication Skills: Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
  • Interpersonal Skills: Strong interpersonal skills with a customer-first approach.
  • Candidates: Fresher and experienced candidates are welcome to apply.
  • Preferred Experience: Experience in Insurance and/or customer-facing sales roles.

Interview Process:

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Employment Details:

  • Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • Working Days: 6 days a week.