Technical Support Specialist for Virtual Reality Experiences
2 weeks ago
Immersivevision Technology
A leading-edge technology company is seeking a highly skilled Junior Hardware Support Engineer to join our innovative team. With a focus on delivering exceptional customer support, you will be responsible for providing technical assistance, troubleshooting complex issues, and ensuring seamless product installation.
About the Role:
- Provide expert technical support to customers, addressing hardware and software-related queries.
- Collaborate with contract manufacturers and third-party support teams to ensure timely resolution of issues.
- Conduct field visits to test products at manufacturing sites and customer locations, guaranteeing proper system commissioning.
- Develop and maintain in-depth knowledge of electronic devices, repair techniques, and testing equipment.
- Demonstrate excellent problem-solving and analytical skills, with the ability to diagnose and repair complex electronic systems.
- Excellent communication and interpersonal skills, with the capacity to work effectively in a fast-paced team environment.
- Prior experience in Technical Support, field support, or Customer Service roles is highly desirable.
Requirements:
- ITI, Diploma, or Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- Familiarity with electronic device repair and refurbishment, as well as basic use of electronic testing equipment.
- Strong computer literacy, with proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
What We Offer:
• A competitive salary of ₹6.5 lakhs - ₹8.5 lakhs per annum.
Join Us:
Immersivevision Technology is an exciting place to work, where innovation meets reality. If you're passionate about technology and committed to delivering exceptional service, we encourage you to apply for this role.
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