Key Account Manager Senior Leader

3 days ago

Mumbai, Maharashtra, India Spocto X Full time

About Spocto X

Spocto X is a pioneering fintech company that leverages Artificial Intelligence (AI) and Machine Learning (ML) to revolutionize the digital debt collections industry. As a leader in this space, we are committed to disrupting traditional practices with intelligence.

Our mission is to digitize rural India through banks and NBFCs, providing innovative solutions that enhance customer reach, engagement, and interaction. Our domain expertise, success rate, and client confidence reflect our passion for creating greater business impact.

We strive to bring dignity into the debt collections process, ensuring better customer experience and improved customer relations and retention. With proprietary algorithms, we continue to grow and disrupt the market through our cutting-edge solutions.

In partnership with Yubi, India's first and largest institutional debt platform, we provide full-stack debt infrastructure across discovery, execution, and fulfillment. This strategic collaboration enables us to deliver unparalleled value to our clients.

Inviting Applications

Key Responsibilities
  • Develop and nurture trusted relationships with key clients
  • Build comprehensive understanding of key customer needs and requirements
  • Take ownership of driving repeat transactions and minimizing churn
  • Serve as the liaison between key customers and internal teams
  • Resolve any issues or problems faced by customers and address complaints to maintain trust
Key Performance Indicators
  • Prepare regular reports of progress and forecasts using key account metrics
  • Defend and grow client revenue, cross-sell and up-sell to existing client portfolio to increase penetration
  • Liaison with key decision-makers – Business Managers, Risk Managers, Product Managers, etc. in banks and financial institutions to identify new opportunities and grow existing business
Requirements and Qualifications
  • BE/BTech graduates + MBA in Finance
  • 8+ years of experience in Business Development and sales focused on B2B KAM or Enterprise KAM. Experience in Platform Sales across Rating Agency, B2B e-commerce platforms, SAAS platforms, Fintech, payment gateways will be preferred
  • Excellent presentation skills and experience in Key Account Management
  • Experience in platform sales across Rating Agency, Private Bank, and other Financial services
  • Detail-oriented with the ability to manage multiple relationships parallelly
  • Exceptional written and verbal communication, managing technical proposals
  • Ability to work under pressure & track record of delivering targets

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