Senior Customer Solutions Specialist

13 hours ago

Surat, Gujarat, India beBeeSolution Full time US$ 10,00,000 - US$ 12,00,000
Job Opportunity

We are seeking a highly skilled professional to fill a critical role in our organization.

This position requires a strong understanding of customer needs and product development teams, with a focus on delivering maximum value to clients.

The ideal candidate will lead customer-facing workshops, deliver training, capture business and technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

Key ResponsibilitiesCustomer Engagement & Discovery
  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
  • Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.
Solution Design & Proposal Support
  • Support proposal development in collaboration with cross-functional teams, tailoring solutions to client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
  • Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
Issue Management & Continuous Improvement
  • Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
  • Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • You should have comprehensive knowledge regarding how to use the product, as you would need to be capable of delivering operational and methodology training for the customers.
  • Collaborate across teams — acting as the voice of the customer within Product, Engineering, and Delivery organizations.

Required Skills & Qualifications
  • Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise — MUST.
  • Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
  • Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming — advantage.
  • Experience in training & documentation creation or as a technical instructor — nice to have.
  • Bachelor's degree in computer science, Engineering, or a related field.
  • Excellent English skills.

Key Attributes
  • Customer-centric mindset with a passion for delivering value.
  • Strategic thinker who can also execute tactically.
  • Adaptable and comfortable in dynamic, fast-changing environments.
  • Skilled at building trust and credibility with diverse stakeholders.
  • Strong analytical and problem-solving abilities.

Willingness to travel to client locations as needed — up to 30% of time.

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