Customer Support Associate

4 days ago

Vizag, Andhra Pradesh, India beBeecandidate Full time ₹ 1,42,000 - ₹ 35,00,000
Job Opportunity: Customer Success Intern

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Intern. In this role, you will play a crucial part in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Key Responsibilities:

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

What We're Looking For:

  • High Agency: You take initiative, make decisions, and tackle challenges proactively.
  • Communication Champion: You communicate with clarity, professionalism, and empathy.
  • Detail Detective: You have a keen eye for detail and excel at solving problems.
  • Tech Savvy:You are comfortable with Google Sheets and eager to learn new software tools.
  • Team Player: You collaborate enthusiastically and are always eager to learn and grow.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

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