Electric Vehicle Sales and Operations Manager
2 weeks ago
MSX International is seeking a seasoned professional to lead our Electric Vehicle (EV) sales and operations team in the Ambala region. As an EV Town Executive, you will play a pivotal role in driving business growth and ensuring customer satisfaction.
About the RoleWe are looking for a highly motivated and experienced individual to join our team as an EV Town Executive. In this role, you will be responsible for improving productivity of EV Sales Executives and outdoor Test Drive Executives, ensuring availability of Customer Care Executives, and building their competencies. You will also be responsible for Closed Loop Feedback and Post Sales Feedback adherence, as well as process and standard adherence.
Key Responsibilities- Improve Productivity: Enhance the efficiency of EV Sales Executives and outdoor Test Drive Executives by streamlining processes and providing necessary training.
- Customer Care: Ensure that Customer Care Executives are available and equipped to handle customer inquiries and concerns effectively.
- Feedback and Adherence: Implement Closed Loop Feedback and Post Sales Feedback mechanisms to ensure customer satisfaction and adherence to company standards.
- Process Improvement: Identify areas for improvement in processes and implement changes to increase efficiency and effectiveness.
To succeed in this role, you will need:
- Experience: A minimum of 3-4 years of experience in a similar role, preferably in the electric vehicle industry or related field.
- Candidates with experience: Candidates with experience in 2W dealership/agency roles will be preferred, but those with exposure to 4W can also be considered.
- Regional Language: Fluency in the regional language is mandatory.
- Traveling: This role requires frequent travel (20-22 days per month) across the region.
We offer a competitive salary of ₹12,00,000 - ₹18,00,000 per annum, depending on experience, along with opportunities for career growth and development.
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