System Operations Specialist

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary

We are seeking a highly skilled System Operations Specialist to join our team. This individual will be responsible for ensuring the smooth operation of our systems, identifying and resolving issues in a timely manner.

Key Responsibilities:

  • Supervise daily system processes to identify and resolve issues where files are delayed or stuck.
  • Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions.
  • Work with various internal and external teams to address system dependencies and mitigate bottlenecks.
  • Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.
  • Collaborate with stakeholders to provide updates and ensure visibility in issue resolution.
  • Develop and refine dashboards or reports to track system performance and file flow metrics.
  • Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.
  • Ensure that data adheres to KPIs on a regular basis.
  • Develop and implement test plans, scripts to validate system updates, patches and new deployments
  • Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.
  • Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.

Requirements

The ideal candidate will have:

  • A Bachelor's degree in Computer Science and 0-3 years of experience OR a Diploma and 4-7 years of experience in Computer Science.
  • Strong analytical and problem-solving skills to diagnose and resolve system-related issues.
  • Experience with data transfer processes and tackling stuck or delayed data files.
  • Knowledge of testing methodologies and quality assurance standard processes.
  • Proficiency in working with data analysis and QA tools.

Bonus Requirements

The following skills would be advantageous:

  • Knowledge of database programming languages such as Oracle SQL and PL/SQL.
  • Some understanding of API integrations such as MuleSoft.
  • Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients.
  • Sharp learning agility, problem-solving, and analytical thinking.
  • Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control.
  • Knowledgeable in reporting tools (e.g. Tableau).

What We're Looking For

This role requires an individual who is self-motivated, able to work effectively in a virtual environment, and has strong leadership and strategic thinking abilities.

Preferred Qualifications

Candidates should possess excellent analytical and troubleshooting skills, as well as strong presentation and public speaking skills.

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