Customer Service Representative
3 days ago
About This Role:
- Highly motivated and customer-focused professionals are sought to fill the position of Customer Support Executive.
- Strong communication skills, confidence in handling customer interactions, and a professional demeanor are required for this role.
Key Responsibilities:
- Respond promptly and courteously to customer inquiries through various channels.
- Standard procedures should be followed to resolve issues or escalate them to the relevant department.
- Efficient use of company resources and systems while maintaining professional communication is essential.
- Support team leads by handling routine tasks during their absence after receiving necessary training.
- Operational challenges or service concerns should be reported to supervisors clearly and in a timely manner.
Requirements:
- Excellent verbal and written communication skills are mandatory.
- A basic understanding of customer service processes and telephone etiquette is required.
- The ability to remain calm, attentive, and professional under pressure is crucial.
- Computer literacy with basic IT knowledge is necessary.
- A minimum qualification of 12th Pass or Graduate is required.
What We Offer:
- Health Insurance
- Provident Fund
- Paid Time Off & Paid Sick Leave
- Overtime Pay & Performance Bonus
- Growth & Learning Opportunities
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