Product Fulfillment Specialist

3 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

**Customer Support Representative Role**

This is an exciting opportunity to join our organization as a skilled Customer Support Representative. In this role, you will be responsible for delivering exceptional customer service and support throughout the entire order life cycle.

Main Responsibilities:

  • Order Management: Ensure orders are fulfilled to customer requirements by processing customer orders through receipt, exception identification, and resolution.
  • Customer Communication: Act as the single-point-of-contact to customers, parts distribution centers, and manufacturing plants to process and fulfill customer orders.
  • Inquiry Resolution: Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices.
  • Documentation: Maintain accurate records of all internal and external interactions in the appropriate database/system.

Key Requirements:

  • Education: Bachelor's degree or equivalent required.
  • Experience: 2+ years of experience in Supply chain/Order Management.
  • Skills: Time management, attention to detail, fast typing speed with accuracy, computer literacy, ability to navigate a computerized data entry system, and knowledge of Quality Management Systems.

Benefits:

  • Opportunity to work in a dynamic team environment.
  • Professional growth and development opportunities.
  • Competitive compensation and benefits package.

Additional Information:

  • Must be ready to work in US time zone, 5 PM to 2 AM IST, India Time.
  • Must be ready to work from office 3 days a week.

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