Ecommerce Program Strategist

2 weeks ago


Thāne, Maharashtra, India beBeeProblemSolving Full time ₹ 20,00,000 - ₹ 26,00,000
Program Strategy Executive

We are building an ecosystem of digital products and services to power everyday life across the Middle East.

The ideal candidate will have a customer-first mindset with 12+ years of experience in Customer Service/Operations/Program Management in an e-commerce environment, including 4–5 years in senior leadership.

Key Responsibilities:
  • Lead and mentor the escalation team on effective practices for handling customer grievances and ensuring SLA compliance.
  • Build a proactive escalation framework through root cause analysis, corrective actions, and preventive process changes.
  • Analyze escalation trends, customer feedback, support metrics to identify root causes and deploy best practices.
Required Skills:
  • Customer Service/Operations/Program Management experience in e-commerce environment.
  • Strategic thinking, problem-solving & execution ownership.
  • Strong problem-solving, analytical, performing RCA, people development capability, and stakeholder management skills.
  • Hands-on experience with CRM platforms, automation tools, and knowledge bases.

Join Our Mission: To redefine what technology can do in this region and deliver exceptional customer experiences.



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