Operations Director

2 days ago

Erode, Tamil Nadu, India beBeeOperations Full time ₹ 15,00,000 - ₹ 2,14,68,000
Job Title: Operations Director

At our organization, we are seeking a highly skilled and experienced Operations Director to lead our operations team.

  • As an Operations Director, you will be responsible for overseeing the day-to-day activities of our operations team, ensuring that all tasks are completed efficiently and effectively.
  • You will work closely with our design and production teams to ensure that all projects are completed on time and within budget.
  • Additionally, you will manage internal stakeholders such as finance, vendor teams, and installer teams to ensure that they receive the necessary support to meet customer promised timelines and quality standards.
Responsibilities:
  • Own the customer experience completely post booking of project till the time of handover.
  • Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
  • Continuously coordinate with the cross-functional teams such as installer teams, vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
  • Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
  • Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

Requirements:

  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
  • 7 to 12 years of overall work experience in Startups or Operations in similar industries.
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required.
  • Structured thought process and strong analytical ability.
  • Ability to thrive in a fast-paced startup environment.
  • Manage strategic alliances/business partnerships through builders, architects, and interior consultants in order to achieve maximum project reach.

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