Technical Solutions Expert

7 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 6,00,000
Service Engineer Job Description

As a Service Engineer, you will play a crucial role in delivering exceptional customer service by providing timely and seamless solutions. You will be responsible for calibration and annual maintenance contract services of ZwickRoell products.

Key Responsibilities:

  • Performing regular maintenance visits for Annual Maintenance Contract orders.
  • Calibration of ZwickRoell make machines and instruments at customer site.
  • Preparing calibration certificates and submitting them to the customer on time and according to standards.
  • Timely submission of service reports and checklists to the service planner for invoicing to customers.
  • Analysing faults / failures with mechanical, hydraulic, pneumatic and electrical components.
  • Determining nature and scope of fault / damage and advising customer with the proper follow-up procedures for procuring spare parts or arranging warranty replacement parts in accordance with commercial considerations.
  • Follow-up with Service sales executive regularly for on-time submission of offers for Annual Maintenance Contracts (AMC) and calibration proposals for renewal.
  • Advising customers regularly for spares & consumables of the machines and instruments for smooth operations.
  • Follow up with Service sales executive for timely submission of spares, consumables and accessory proposals to the customer.
  • Planning of customer visits in consultation with service planner.
  • Utilizing the CRM system to actively manage all service jobs.

Requirements:

The ideal candidate should possess:

  • Basic knowledge of materials testing and properties.
  • Basic knowledge of hydraulics and pneumatics.
  • Experience in customer support activity of materials testing machines.
  • Proficiency with PC software and good knowledge of MS Office programs.
  • Good communication skills.
  • Ability to work independently.
  • Goal-oriented and has a flexible approach to work.
  • Ability to work under pressure.
  • Willing to travel to attend customer complaints.
  • Willing to undergo continuous re-training.
  • Valid driving license.
  • Proficiency in English and Hindi language.
  • Proficiency in German language would be advantageous.

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