
Cybersecurity Support Specialist
4 hours ago
We are seeking a highly skilled Business Systems Specialist to join our team. As a key member of our organization, you will play a vital role in shaping the future of cybersecurity.
You will ensure the accuracy and usability of our sales tools by timely and accurate resolution of support tickets.
The ideal candidate will possess excellent problem-solving skills, be able to work in a fast-paced environment, and have a strong customer focus.
- Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of the systems via data migrations.
- Maintain SLA targets.
- Manage access and visibility-related issues.
- Assist with documentation of best practices and usage.
- At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience is highly preferred.
- Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
- Experience with sales processes and experience in a sales environment is a plus.
- Hands-on experience providing system and tools support to users.
- Strong team player with service-oriented attitude and customer focus.
- Excellent time management skills.
- Quick learner and able to thrive in a fast-paced environment.
- Aggressive problem solver.
- Excellent written and verbal communication skills.
As a Business Systems Specialist, you will be part of a dynamic team with an opportunity to work on exciting projects centered on one of the most significant mission statements in the world.
You will be working collaboratively with other passionate individuals who strive for innovation in all aspects of their work.
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