Customer Support Operations Specialist

3 days ago


Nagpur, Maharashtra, India Atlas Full time

Atlas is building a revolutionary customer support platform that streamlines interactions between companies and their customers. As a highly ambitious startup, we're backed by YC W22 and have raised $5.6M from top founders and angels.

We're looking for a skilled Operations Coordinator to join our team and help us shape the future of support. The ideal candidate will have at least 1 year of experience in sales support, operations, or outbound-focused roles.

Main Responsibilities:

  • Assist our founders with day-to-day operational tasks and ad hoc projects.
  • Support daily operational needs and ensure seamless execution of implementation-related tasks.
  • Conduct research on prospective customers to support sales and outreach efforts.
  • Manage and execute customer data migrations to ensure a smooth transition to Atlas.
  • Help customers fully implement Atlas within their support teams, ensuring adoption success.
  • Set clear expectations with customers regarding completion timelines and provide regular progress updates.
  • Track outbound emails to prospective customers to generate leads and drive sales.

Requirements:

  • At least 1 year of experience in a sales support, operations, or outbound-focused role.
  • Strong organizational skills with exceptional attention to detail.
  • Demonstrated ability to work independently, take ownership of tasks, and deliver results.
  • Comfortable with handling multiple priorities in a fast-paced, startup environment.

Benefits:

  • A high-impact role where your contributions directly shape Atlas's success.
  • Work with a driven, highly skilled team and rapidly grow your own skills.
  • Remote work flexibility – work from anywhere you'd like.

The estimated salary for this position is around $65,000 per year. At Atlas, we're not just building a product – we're redefining how companies connect with their customers. If you're looking for a challenging and rewarding role with opportunities to grow, we'd love to hear from you.



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