Senior Corporate Service Representative

3 days ago

Kannur, Kerala, India beBeeRelationshipManager Full time ₹ 60,00,000 - ₹ 90,00,000
Key Account Manager Job Description

We are seeking a highly motivated and customer-focused Key Account Manager to handle our corporate service accounts. This role is responsible for maintaining strong relationships with key corporate clients, ensuring high levels of client satisfaction, and driving retention and growth through effective service delivery and cross-functional coordination.

Job Summary:

The successful candidate will serve as the primary point of contact for assigned corporate clients, ensuring timely and effective communication. They will build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.

Main Responsibilities:

  1. Serve as the primary point of contact for assigned corporate clients, ensuring timely and effective communication.
  2. Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
  3. Understand client business needs and align company solutions and services to meet those requirements.
  4. Coordinate with internal departments (sales, operations, support, finance, etc.) to ensure seamless service delivery and issue resolution.
  5. Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
  6. Prepare and present account performance reports, usage analytics, and face-to-face monthly service reviews.
  7. Identify upselling and cross-selling opportunities in coordination with the sales team.
  8. Handle escalations professionally and ensure timely closure of client concerns.
  9. Keep abreast of industry trends and client developments to proactively suggest relevant solutions.

Required Skills and Qualifications:

  • Bachelor's degree
  • 2–5 years of experience in relationship management, preferably in a B2B or corporate services environment.
  • Excellent communication, presentation, interpersonal, and negotiation skills.
  • Strong problem-solving abilities and attention to detail.
  • Customer-first mindset with a proactive approach to service.
  • Ability to work independently and manage multiple client accounts effectively.
  • Proficient in CRM software and Microsoft Office.
  • Proficient in Microsoft Excel and PowerPoint.
  • Professional and presentable appearance.
  • Valid driver's license and ability to travel to client locations as needed.

What We Offer:

A competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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