Customer Service Representative
1 week ago
About NoBroker.com
NoBroker.com is India's first Proptech unicorn, a brokerage-free property search platform that directly connects property owners and buyers/tenants. Founded in 2014 by IIT and IIM alumni, it serves over 30 lakh customers monthly, offering various services like online rental agreements, home loans, and property management software.
Job Overview
We are seeking a fresher for the role of Customer Service Representative at our Bangalore office. This is a full-time position, perfect for those who are enthusiastic and have a knack for customer interaction. The candidate will serve as the primary point of contact for our customers, helping them maximize the use of our services and ensuring an exceptional customer experience.
Key Responsibilities
- Engage with customers through phone calls to understand their requirements and provide tailored solutions.
- Assist in resolving customer queries and complaints by offering accurate information and solutions.
- Identify opportunities to improve customer satisfaction levels and suggest process enhancements.
- Maintain up-to-date records of customer interactions and transactions for reporting purposes.
- Coordinate with different departments to ensure customer needs are met timely and accurately.
Requirements
- Excellent communication skills, patience, and active listening are mandatory skills critical for effectively handling client interactions.
- Must have the ability to work under pressure to meet clients' needs efficiently and effectively.
- Problem-solving abilities are required to address and resolve customer inquiries and complaints efficiently.
- Empathy towards customers is essential to build a rapport and understand their perspectives and needs.
- Ability to handle difficult situations with professionalism and calmness is crucial for maintaining customer satisfaction.
- Time management skills are vital for prioritizing tasks and maintaining an efficient workflow.
- Attention to detail is necessary to accurately capture information and reduce errors in communications.
Estimated Salary: ₹25,000 - ₹35,000 per month (dependent on experience)
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