Workday Support Specialist
2 days ago
This is a remote role requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.
You will be responsible for managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.
Main Responsibilities:
- Provide timely resolution of incidents and service requests for Workday users.
- Monitor, troubleshoot, and maintain Workday integrations and business processes.
- Partner with various teams to understand business requirements and provide Workday solutions.
- Assist with configuration changes, enhancements, and release management.
- Conduct impact assessments for Workday updates and new functionality.
- Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
- Provide user training and guidance as needed.
- Ensure compliance with data security, privacy, and audit requirements.
Requirements:
- 3+ years' experience working with Workday in a support or consulting capacity.
- Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
- Experience supporting Workday integrations (EIB, Core Connectors, Studio).
- Familiarity with Workday security, reporting, and calculated fields.
- Strong analytical and troubleshooting skills with a customer service mindset.
- Excellent communication skills and ability to work effectively with remote teams.
- Previous experience supporting Australian payroll and compliance desirable.
What We Offer:
- A dynamic and supportive team environment.
- Ongoing training and professional development opportunities.
- The chance to work on challenging projects and make a real impact.
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