Customer Experience Manager
4 days ago
We are seeking a dedicated and proactive individual to play a vital role in our company's growth and success. This role is responsible for nurturing relationships with large merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption, revenue growth, and provide crucial feedback to internal teams.
This position involves:
- Building and maintaining strong, long-term relationships with large merchant and offline POS aggregator partners.
- Ensuring that partners fully adopt and leverage products and services, helping them understand the value and benefits.
- Collaborating with partners to identify opportunities for increased revenue and growth and facilitating the realization of those opportunities.
- Gathering critical insights into partner needs, concerns, and market conditions.
- Collaborating with internal product and business teams to address on-ground adoption challenges, providing solutions, guidance, and support to partners.
- Sharing partner feedback and market insights with the product development and business teams to influence product improvements and business strategies.
- Providing training and education to partners on products, services, and best practices.
The ideal candidate will possess excellent communication and relationship-building skills, as well as a motivated and results-driven approach. We offer a dynamic work environment and opportunities for professional growth.
We encourage you to apply for this exciting opportunity if you have a proven track record of driving sales growth, building strong client relationships, and providing valuable insights to inform business strategy.
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