IT Operations Manager

4 days ago


Chennai, Tamil Nadu, India Brillio Technologies Pvt. Ltd. Full time

At Brillio Technologies Pvt. Ltd., we are seeking a highly skilled IT Operations Manager to lead our 24x7 L1 and L2 teams in delivering high efficiency and productivity. The ideal candidate will have at least 5 years of experience in managing day-to-day application support operations, leading global teams, and working with cross-region and cross-functional teams. Our estimated salary for this role is ₹1200000 - ₹1800000 per annum, depending on experience.

About the Role

We are looking for an expert who can develop and lead a team of supervisors and agents, conduct performance reviews, and multitask in a fast-paced environment. The successful candidate will have broad intercultural experience, excellent verbal and written communication skills, and proficiency in using ticketing tools, logging tools, monitoring tools, query analyzers, basic understanding of Java, and API calls. Knowledge of ITIL (Problem/Incident/Change Management) is also required.

Responsibilities
  • Manage day-to-day application support operations to deliver high efficiency and productivity
  • Lead global teams and work with cross-region and cross-functional teams
  • Develop and lead a team of supervisors and agents
  • Conduct performance reviews and multitask in a fast-paced environment
  • Have broad intercultural experience and excellent verbal and written communication skills
Requirements

To be successful in this role, you will need:

  • At least 5 years of experience in managing day-to-day application support operations
  • Experience in leading global teams and working with cross-region and cross-functional teams
  • Proficiency in using ticketing tools, logging tools, monitoring tools, query analyzers, basic understanding of Java, and API calls
  • Knowledge of ITIL (Problem/Incident/Change Management)
  • Broad intercultural experience and excellent verbal and written communication skills


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