Senior Supply Chain Operations Manager

16 hours ago

Solapur, Maharashtra, India beBeeSystemAdministrator Full time ₹ 10,00,000 - ₹ 14,00,000
About the Role

The role of a senior system administrator is crucial in ensuring the stability, performance and availability of supply chain systems. This involves providing proactive system administration, troubleshooting and technical support.

As a senior system administrator, you will be responsible for bridging technology and operations by managing system configurations, monitoring performance and resolving incidents while serving as the first point of contact for business users.

We aim to maintain operational continuity, support business needs and drive efficiency through reliable system management and responsive communication.

Duties and Responsibilities
  • Provide end-to-end support for all Supply Chain solutions, ensuring continuous system availability and performance.
  • Serve as the immediate technical contact for locations using Supply Chain systems, handling calls and chats and documenting interactions in our platform.
  • Troubleshoot, resolve and escalate issues and outages, collaborating with vendors, developers and application administrators to determine root cause and long-term resolution.
  • Manage automation infrastructure for distribution centers, managed distribution centers and shipping hubs to ensure smooth and reliable operations.
  • Respond to system alerts and use monitoring tools to proactively identify and troubleshoot issues within Supply Chain systems.
  • Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
  • Apply standardized procedures and best practices to achieve goals, meet deadlines and ensure consistent service delivery.
  • Escalate and advance issues as necessary to ensure SLAs are met or exceeded.
  • Develop and maintain documentation for incidents, troubleshooting steps and resolutions to support knowledge sharing and future problem prevention.
  • Support system upgrades, patches, testing and deployments in partnership with IT, operations and vendors.
  • Identify opportunities for process improvement and recommend enhancements that increase efficiency and reliability.
Required Skills and Qualifications
  • Bachelor's degree in computer science, Information Technology or a related field is preferred.
  • An equivalent combination of education, training and experience may be considered.
  • Minimum of 1-2 years of experience in systems administration, IT support or a related role.
  • Hands-on experience with Warehouse Management Systems or similar supply chain solutions is strongly preferred.
  • Familiarity with troubleshooting infrastructure and software systems in a fast-paced environment is a plus.
  • Basic understanding of supply chain systems and their interaction with broader business processes.
  • Solid grasp of SQL/Oracle is a bonus.
  • General familiarity with automation infrastructure in distribution and logistics environments.
  • Strong problem-solving and communication skills with the ability to translate technical details into user-friendly explanations.
  • Self-motivated and thorough, capable of balancing multiple priorities effectively.
  • Regular and reliable attendance.
Platform Administration
  • Proficiency with HighJump Warehouse Management System, Oracle, SQL, Service Now, Genesys, Dispatch Track, Mercury Gate and Logility is preferred but not required.
Benefits

This role offers a competitive salary package, comprehensive benefits and opportunities for career growth and development.

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