Senior SLA Governance Professional

2 weeks ago


Dombivli, Maharashtra, India beBeeSLAManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

SLA Management Opportunity

A senior-level professional is required to manage, coordinate and govern Service Level Agreements (IC) at Teamware Solutions. This role involves collaboration with internal stakeholders, project managers, beneficiaries, providers and legal/compliance teams.

Main Responsibilities

  • Coordinate SLA issuance with internal teams, project managers and beneficiaries.
  • Manage SLA signatures with onshore managers, beneficiaries and providers.
  • Ensure legal documents align with project deliveries and escalate blocking issues where necessary.
  • Publish and maintain KPIs for SLAs.
  • Schedule, prepare and lead committee meetings.
  • Collaborate with Legal and Compliance teams and adapt to evolving regulatory requirements.
  • Initiate contracts upon deployment of purchase or in-house applications.
  • Conduct service reviews with beneficiaries and providers post-SLA signing.

Requirements

  • 10+ years of relevant SLA experience.
  • Strong knowledge of Legal documentation, Data Protection and IT Security.
  • Bachelor's degree or equivalent.
  • At least 9-12 years of experience, with 10 years of relevant SLA management experience.


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