Senior Project Coordinator

2 days ago

Dombivli, Maharashtra, India beBeeProjectManagement Full time ₹ 90,00,000 - ₹ 1,20,00,000

As a Senior Project Coordinator at avaso-technology-solutions, you will play a key role in the successful delivery of IT service projects.

This dynamic position combines project management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.

  • Key Responsibilities:
    • Project Delivery Management:
      • Oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
      • Define project objectives, deliverables, and success criteria while managing project lifecycles.
      • Track and report project progress using standardized dashboards and KPIs.
    • SLA and KPI Management:
      • Ensure that all projects meet contractual SLA obligations and internal performance standards.
      • Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.
    • Customer Relationship Management:
      • Act as the primary liaison for customers on project-related issues, updates, and escalations.
      • Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.
    • Operational Efficiency:
      • Monitor service delivery metrics and take corrective/preventive actions as needed.
    • Resource Management:
      • Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
      • Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
      • Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
      • Develop succession plans and career paths for team members to align with organizational goals.
      • Ensure timely onboarding and proper allocation of new resources for projects.
    • Risk and Issue Management:
      • Maintain a risk register for projects, proactively identifying and addressing potential risks.
      • Facilitate rapid escalation and resolution for critical project issues.
    • Change and Transformation Management:
      • Manage project scope changes through structured Change Control Processes.
      • Communicate and align stakeholders on transformation initiatives and ensure proper documentation.
    • Governance and Compliance for Projects:
      • Establish and monitor governance frameworks for effective project delivery.
      • Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
    • Delivery Financial Management:
      • Responsible for completing billing processes promptly, adhering to the scheduled billing cycle
      • Develop and track project budgets, billing, and financial forecasts.
      • Maintain financial dashboards to monitor project profitability and cost-effectiveness.
      • Conduct variance analysis between planned and actual financial outcomes for each project.
    • Continuous Improvement:
      • Collect feedback from project teams and clients to implement process improvements.
      • Promote a culture of innovation and learning within the project teams to drive efficiency and quality.

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