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Director, Client Implementations Manager

1 month ago

Pune, Maharashtra, India BNY Full time
About the Role

We are seeking a seasoned leader to join our Treasury Services, Implementations team as a Director - Client Implementations Manager. This role is located in Pune, India and offers a hybrid work arrangement.

Key Responsibilities
  • Manage multiple teams responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
  • Manage the performance of assigned staff, coach and guide on project management, set departmental priorities and allocate resources to align with business objectives and annual plan.
  • Identify and solve complex, operational and organizational problems leveraging the appropriate resources within or outside client onboarding/transitions/conversions.
  • Research, develop and establish methodologies, protocols and processes to facilitate or improve transition project management or the client onboarding/transition/conversion experience.
  • Determine how to operationalize functional strategy across subordinate teams, develop area objectives and ensure activities align with established goals and objectives.
  • Determine the key business drivers and factors that maximize team performance, coach and guide assigned staff on improving the execution of client onboarding/transitions/conversions and achievement of goals.
  • Coordinate all teams to ensure all clients are onboarded in a timely, efficient manner, ensure that all activities meet required regulatory compliance standards.
  • Anticipate regulatory developments and develop compliance measures.
  • Determine how activities should be integrated across teams, including product, technology and client services, and manage the required hand-offs across teams.
  • Recruit, direct, motivate and develop staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
  • Provide feedback at the most critical times.
  • Resolve complex client onboarding/transition/conversion issues for key clients.
  • Manage a team or multiple teams of professionals, including coaching, performance management and resource allocation.
  • Develop and oversee the achievement of multiple teams or area objectives.
  • Responsible for the financial resources of the area, ensuring adherence to budget and management of expenses.
Requirements
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 15-20 years of total work experience and at least 5-8 years of leadership experience preferred.
  • Applicable local/regional licenses or certifications as required by the business.
About BNY

BNY is a leading global financial services company at the center of the world's financial system. We touch nearly 20% of the world's investible assets and empower our employees to grow and succeed. Our culture is built on innovation, inclusivity and a commitment to making money work for the world.

We are proud to be recognized as one of the most innovative companies in the world, a top home for innovators and a leader in creating an inclusive workplace. Our employees are passionate about making a difference and we are committed to providing a work environment that supports their growth and well-being.

We offer highly competitive compensation, benefits and wellbeing programs that are rooted in a strong culture of excellence. Our pay-for-performance philosophy ensures that our employees are rewarded for their hard work and dedication.

We are an Equal Employment Opportunity/Affirmative Action Employer and welcome applications from underrepresented racial and ethnic groups, females, individuals with disabilities and protected veterans.