IT Change Management Professional
1 day ago
Overview of the Role:
This position is based in our Bengaluru office and requires a strong understanding of ITIL standard methodologies to ensure seamless IT services and infrastructure delivery.
The ideal candidate will be responsible for developing, implementing, and running the IT change process, ensuring minimal disruption to Arm's operations. They will also be accountable for evaluating change requests, assessing impact, risk, business communications, and benefits of proposed changes.
Key Responsibilities:
- Develop and implement IT change processes to maintain service stability and quality.
- Evaluate change requests and assess their impact, risk, and business implications.
- Coordinate with stakeholders to assess change proposals and identify potential risks and mitigation strategies.
- Schedule and lead Change Advisory Board (CAB) meetings to review and approve changes.
- Implement approved changes, monitor progress, and provide status updates to stakeholders.
- Continuously review and improve the change process to enhance efficiency and effectiveness.
- Develop and maintain policies, procedures, and documentation related to change management.
- Conduct regular process audits and implement improvements based on findings.
- Perform risk and impact assessments for all proposed changes and develop mitigation strategies.
- Ensure changes are implemented with minimal business impact and compliance.
Requirements and Qualifications:
- 5+ years of experience in IT change management or process management in an IT environment that applies Agile delivery and ITIL.
- Strong understanding of ITIL principles and standard methodologies related to change management.
- Excellent interpersonal and time management skills with the ability to manage multiple priorities.
- Strong analytical and problem-solving skills with attention to detail.
- Exceptional interpersonal skills with the ability to collaborate and communicate at all levels.
- Proficient with change management tools and software.
What We Offer:
Arm Limited offers exciting and challenging work opportunities in a global and diverse team environment. Our growth trajectory ensures career progression and the opportunity to have a significant impact on our success. In return, we expect our employees to Be Your Brilliant Self and contribute to our mission to Do Great Things.
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