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US Voice Process Associate Opportunity

2 weeks ago

Ahmedabad, Gujarat, India beBeeCustomerService Part time ₹ 2,50,000 - ₹ 5,00,000
Job Description:

We are seeking experienced Voice Process Associates to support our US-based clients.

The ideal candidate should have excellent English communication skills and the ability to handle high-pressure customer interactions with professionalism.

This role involves handling inbound and outbound customer calls from US clients, resolving queries related to products, services, billing, or technical issues, and ensuring high levels of customer satisfaction through prompt and efficient service.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide excellent customer service to ensure high levels of satisfaction
  • Work effectively as part of a team to achieve business objectives
Required Skills and Qualifications:Education:
  • Graduate in any stream
Experience:
  • ~2–4 years of experience in US voice process/customer support
Skills:
  • Excellent verbal communication skills in English (mandatory)
  • Familiarity with CRM tools and call center software
  • Ability to work night shifts and meet performance metrics
Benefits:
  • Competitive salary
  • Performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances