
Customer Experience Manager
11 hours ago
We are seeking a seasoned Customer Service Specialist to support our short-term vacation rental operations.
This is a remote position requiring exceptional communication skills and a customer-first mindset.
Key Responsibilities- Process refund requests, resolve billing discrepancies, and ensure adherence to established policies and procedures.
- Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
- Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
- Supervise and mentor a team of customer service representatives, fostering a positive and collaborative work environment.
- Analyze data to identify opportunities for improving customer satisfaction and operational efficiency.
Essential Skills:
- Excellent communication skills with an American accent a plus.
- Proficiency in Microsoft Office programs (Word, Excel, and Outlook).
Desirable Abilities:
- Ability to effectively communicate both orally and in writing.
- Ability to learn and adapt to new software and tools.
Experience:
- Prior experience in hotels, vacation rentals, sales, or customer service preferred but not mandatory.
- Experience working with sales or customer service teams a bonus.
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