Customer Experience Manager

11 hours ago


Tiruchi, Tamil Nadu, India beBeeSpecialist Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a seasoned Customer Service Specialist to support our short-term vacation rental operations.

This is a remote position requiring exceptional communication skills and a customer-first mindset.

Key Responsibilities
  • Process refund requests, resolve billing discrepancies, and ensure adherence to established policies and procedures.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of customer service representatives, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving customer satisfaction and operational efficiency.
Required Skills and Qualifications

Essential Skills:

  • Excellent communication skills with an American accent a plus.
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).

Desirable Abilities:

  • Ability to effectively communicate both orally and in writing.
  • Ability to learn and adapt to new software and tools.

Experience:

  • Prior experience in hotels, vacation rentals, sales, or customer service preferred but not mandatory.
  • Experience working with sales or customer service teams a bonus.


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