Technical Product Manager

4 days ago

Coimbatore, Tamil Nadu, India beBeeSoftware Full time ₹ 93,84,400 - ₹ 1,56,40,300

Key role: Implement and manage GT-SUITE software for customers, ensuring smooth and productive experience.

Position Summary

This position is responsible for technical support of our software installer across various platforms, managing licensing solution, and addressing antivirus related issues to ensure minimal downtime.

Responsibilities

  • Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

Requirements

  • BS/BA in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English .
  • Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams .

Bonus Qualifications:

  • Experience working with CAE software (e.g. GT-SUITE, ANSYS, Amesim, etc.)
  • Understanding of cloud technologies and virtualization (e.g., AWS, VMware, Docker)
  • Experience with Agile development methods and associated software such as ClickUp

We offer a dynamic team, flexible schedule, and opportunities to build professional network.

Job Types: Full-time

Benefits:

  • Attractive salary
  • Additional company benefits

Equal Opportunity Employer

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