Career Support Professional

2 weeks ago

Alwar, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We're looking for a skilled Career Support Professional who is passionate about delivering exceptional customer experiences and helping our users succeed.

  • Be the primary point of contact for educators, school administrators, and tech coordinators seeking support.
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support.
  • Troubleshoot technical issues across web and mobile applications.
  • Collaborate with cross-functional teams to resolve issues and escalate bugs or feature requests.
  • Create and maintain clear, user-friendly help documentation and FAQs.
  • Identify recurring issues and trends, and help improve internal processes and product functionality.
  • Maintain a high customer satisfaction score and deliver a seamless support experience.

Key Responsibilities:

We're looking for a proactive problem-solver who can think critically and communicate effectively. If you have a passion for supporting others and are driven by delivering exceptional results, we want to hear from you

Required Skills and Qualifications

To be successful in this role, you'll need:

  • 5–6 years of professional experience in customer support or technical support.
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors.
  • Strong troubleshooting skills and the ability to explain complex issues simply.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Excellent written and verbal communication skills.
  • Empathy, patience, and a true customer-first mindset.
Benefits

This role offers a unique opportunity to make a meaningful impact on our customers' lives. If you're passionate about delivering exceptional support and are driven by delivering results, we invite you to join our team

Others

Please note that experience supporting K–12 educators or school districts is a plus, but not required.

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