Enterprise Onboarding Solutions Manager
3 weeks ago
At Aerchain, we are building the world's most intuitive & intelligent sourcing platform where technology is not just an enabler, but a decision-maker.
We are actively seeking an experienced Professional to lead the entire onboarding process for our B2B SaaS clients. Your expertise in integration and project management will be invaluable as you contribute to the successful adoption of Procurement solutions.
The ideal candidate should have a proven track record of managing larger projects, demonstrating 7-10 years of experience navigating complexities and delivering successful outcomes. Strong communication and problem-solving skills are essential for this role.
Responsibilities:
- Manage the entire customer onboarding process from initiation to completion.
- Develop and maintain detailed project plans, outlining tasks, timelines, and dependencies.
- Coordinate with cross-functional teams to ensure all project milestones are met.
- Monitor project progress, identify and resolve issues, and anticipate potential roadblocks.
- Serve as the primary point of contact for clients during the onboarding process.
- Communicate project status, updates, and any changes to clients in a clear and timely manner.
- Identify potential risks and issues that may impact project timelines or client satisfaction.
- Conduct training sessions for clients, ensuring they understand our products/services and how to effectively use them.
- Provide ongoing support to clients, addressing their inquiries and concerns promptly and professionally.
- Maintain accurate and up-to-date records of client interactions, requirements, and project progress.
- Generate regular reports on project status, key performance indicators, and client feedback.
- Earn a salary of $120,000 - $150,000 per year, depending on experience, and enjoy a dynamic work environment with opportunities for growth and development.
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