
Mastercard Fraud Specialist
4 days ago
We are seeking experienced fraud professionals to manage customer disputes and chargebacks, focusing on Mastercard processes. This role requires strong knowledge of card network rules, analytical skills, and efficient case management.
Key Responsibilities- Review and resolve dispute cases according to Mastercard rules and internal policies.
- Analyze transaction data and supporting documentation to determine case validity and liability.
- Prepare and submit case files, representments, and evidence to Mastercard within required timeframes.
- Communicate with teams, banks, acquirers, and merchants to ensure timely resolution of disputes.
- Identify patterns and emerging trends, escalating insights to prevention teams.
- Maintain accurate records and reporting of activities for compliance and audit purposes.
- 2–5 years of experience in fraud or chargebacks (Mastercard experience required).
- In-depth knowledge of Mastercard rules and dispute life cycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements.
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