Strategic Customer Growth Expert

7 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Job Description

About Our Organization

Our organization is a deep-tech startup dedicated to democratizing clean air through innovative technology solutions.

We are focused on delivering exceptional customer experiences and building strong, long-lasting relationships with our clients.

Role Overview

As a key member of our team, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services.

You will drive customer satisfaction, retention, and growth by understanding customer needs, resolving issues proactively, and collaborating internally to improve offerings.

Key Responsibilities
  • Build and maintain strong relationships with assigned customers, acting as their trusted advisor.
  • Onboard new customers and ensure a smooth transition from sales to ongoing support.
  • Monitor customer usage and engagement metrics to identify risks and opportunities.
  • Proactively address customer issues, coordinating with technical and support teams for timely resolution.
  • Conduct regular check-ins, training, and business reviews to ensure customer satisfaction and success.
  • Gather and share customer feedback to shape product improvements and strategic decisions.
  • Collaborate with sales to identify upsell or cross-sell opportunities within existing accounts.
  • Develop customer success plans aligned with client goals and our business objectives.
  • Advocate for customers within the organization, ensuring their voice is represented.

Qualifications

  • Bachelor's degree in Business, Marketing, or related field.
  • 1+ years of experience in customer success, preferably in a similar role.

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