
IT Service Management Specialist Trainer
1 week ago
We are seeking a seasoned IT service management professional to lead our training program and drive enterprise-wide transformation.
The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools, while fostering a learning environment that builds the next generation of IT service professionals.
Key Responsibilities:
- Develop and deliver comprehensive training programs on ITSM principles, ITIL practices, and service delivery models.
- Mentor and coach fresh graduates on incident, problem, change, release, and service request management best practices.
- Provide hands-on training in ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or equivalent software solutions.
- Evaluate trainee work and provide actionable feedback to enhance their skills and knowledge.
- Guide graduates in understanding service strategy, service design, service transition, service operations, and continual improvement methodologies.
- Conduct workshops on root cause analysis, customer service excellence, and effective communication strategies.
- Collaborate with cross-functional teams to shape graduate onboarding and capability-building programs that meet organizational objectives.
- Support ongoing improvement of ITSM processes and ensure alignment with industry standards and best practices.
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