Strategic Business Solutions Lead

4 days ago

Chennai, Tamil Nadu, India beBeeProductivity Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Title: Business Analyst/Product Manager

About the Job

A leading company specializes in delivering sustainable mobility solutions for commercial transportation.

Key Responsibilities:

  • The Business analyst/Product Manager will lead the implementation, maintenance, and optimization of a Salesforce-based Dealer Management System (DMS).
  • This role ensures that the system supports CRM, Sales, and Service functions, enhances operational efficiency, and aligns with business objectives.

DMS Implementation & Enhancement (30%)

  • Develop a comprehensive deployment plan by gathering user requirements, designing solutions, and implementing best-fit features.
  • Conduct thorough testing, user training, and documentation to ensure smooth adoption.
  • Continuously evaluate and enhance system performance to meet evolving business needs.

System Support & Maintenance (20%)

  • Provide expert technical support to resolve user issues and minimize system downtime.
  • Conduct root cause analysis and implement preventive measures for system stability.

Vendor & Stakeholder Coordination (20%)

  • Act as the primary point of contact with vendors for issue resolution, updates, and system enhancements.
  • Ensure timely upgrades, patches, and training to maintain system efficiency.

Data Management & Reporting (20%)

  • Generate custom reports and dashboards to support decision-making across departments.
  • Ensure data integrity and optimize reporting capabilities for business insights.

Integration & Cross-Functional Collaboration (10%)

  • Collaborate with IT and business teams to integrate DMS with Ramco ERP, Telematics, HSRP, CRM, and other applications.
  • Design and implement seamless data exchange mechanisms for enhanced workflow automation.

Requirements:

  • BE, MCA, MBA
  • 5+ years in Dealer Management Systems/Vehicle Sales & Service Software
  • Proficiency in Salesforce solutions, including Sales Cloud, Service Cloud, Auto Cloud
  • Prior experience in Salesforce Business Analysis, System Architecture, Project Management (PMO)

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