#Retail Consumer Technology Design Leader

At 7-Eleven, we're committed to integrating our physical stores with digital offerings to redefine convenience by providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape.

We anticipate customer preferences and create platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we drive a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

We are guided by our Leadership Principles, which help guide the team to Serve Customers and Support Stores. Our principles include:

• Being Customer Obsessed
• Being Courageous with Your Point of View
• Challenging the Status Quo
• Acting Like an Entrepreneur
• HAVING an "It Can Be Done" Attitude
• Doing the Right Thing
• Being Accountable

We seek an experienced Senior Design Manager to lead our design practice for retail convenience consumer technology in Bengaluru. This role will drive the vision, strategy, and execution of user-centered design solutions, ensuring exceptional customer experiences and business impact across digital and physical touchpoints in the convenience retail sector.

The responsibilities of this position include:

• Design Leadership: Defining and executing the design vision and strategy for retail convenience consumer tech, ensuring alignment with business goals and user needs
• Team Management: Leading, mentoring, and growing a high-performing team of UX/UI designers, researchers, and content professionals
• Design Excellence: Overseeing the end-to-end design process, from research and ideation through prototyping, testing, and final implementation
• Collaboration: Partnering closely with product management, engineering, and business teams to deliver intuitive, scalable, and innovative design solutions
• User-Centric Innovation: Championing user research and data-driven design, ensuring products meet and exceed customer expectations in convenience retail environments
• Quality Assurance: Establishing and enforcing design best practices, accessibility standards, and brand guidelines
• Stakeholder Engagement: Acting as the primary design advocate, collaborating with leadership and cross-functional partners to align design initiatives with company objectives
• Design Community: Fostering a culture of creativity, collaboration, and continuous learning within the design team and across the organization

To be successful in this role, you will need to have:

• Deep knowledge of UX/UI design, design systems, interaction design, and user research methodologies
• Understanding of retail convenience, consumer technology trends, and digital/physical customer journeys
• Proven ability to inspire, mentor, and lead high-performing design teams
• Excellent communication and collaboration skills to work with cross-functional teams and senior leadership
• Strong analytical and creative problem-solving skills to address complex user and business challenges
• Passion for leveraging design to create exceptional user experiences and drive business value

This position requires at least 12 years of progressive experience in design, with at least 5 years in leadership or management roles. You should have demonstrated success in leading design teams to deliver high-quality, scalable solutions for retail, convenience, or consumer technology markets. Experience working closely with product and engineering teams in a collaborative environment is also essential. Strong business acumen and understanding of retail and consumer technology trends in the Bangalore/India market are necessary. Work experience with tools such as Figma and Sketch is preferred.