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Chief Digital Operations Strategist

2 weeks ago

Tiruppur, Tamil Nadu, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Enterprise Transformation Leader

This role oversees the implementation of data-driven initiatives to enhance operational efficiency, reduce costs, and improve quality.

Key Responsibilities
  1. Strategic Leadership: Spearhead enterprise-wide transformation programs, aligning with strategic business goals to drive measurable outcomes in productivity, utilization, SLA adherence, and customer experience metrics.
  2. AI-Driven Innovation: Identify use cases for AI technologies, collaborate with internal teams to develop solutions, and champion their deployment.
  3. Process Optimization: Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
  4. Cross-Functional Program Execution: Partner with business leaders to successfully execute transformation initiatives, ensuring stakeholder alignment, change management, and effective risk mitigation.
  5. Capability Building & Change Management: Lead organizational shifts towards greater digital maturity, fostering continuous improvement across business functions.
Required Skills & Qualifications
  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI initiatives, with a deep understanding of the entire model lifecycle.
Technical Skills & Expertise
  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of operational challenges and process optimization techniques.