Senior Product Manager
4 weeks ago
Job Title: Senior Product Manager - New Products & Capabilities
Job Summary: We are seeking a highly skilled Senior Product Manager to lead the development of new products and capabilities for our postpaid business. The successful candidate will be responsible for driving the development of new propositions, managing cross-functional teams, and ensuring timely delivery of new products.
Key Responsibilities:
- Brief development, demand creation, and management
- Project manage and drive cross-functional teams to create allied processes
- Design and develop related consumer journeys across touchpoints
- Drive product development UATs with IT/Cross Functional teams
- Drive configuration across all systems – CRM, CPOS, Web, App, VConnect, SDP, etc.
- Project delivery as per timelines and roll-out of new propositions/packs/plans across all channels & systems – web/app, CRM post-configuration and testing
- Creation of innovative consumer journeys across touchpoints such as app and web for new product launches and partner propositions
- Improve the current process of new partner integration, bring down the overall TAT, and cost of doing so with a streamlined process
- Analyzing the funnel of existing digital journeys and improvising on them by adding new channels such as WhatsApp, chatbot, and non-telco products to enhance adoption of products, revenue, and customer experience
- Addressing any complaints related to existing products and journeys in, raising to concerned teams for timely fix and resolving customer issues
Requirements:
- Work closely with technology partners to explore new trends and create new capabilities to deliver innovative solutions for postpaid consumers and around International Roaming
- Project Management
- Managing cross-functional relationships to drive business outcomes
- Communication & Interpersonal skills
Preferred Qualifications:
- MBA is preferred
- Product development is preferred
About Vodafone Idea Limited:
Vodafone Idea Limited (formerly Idea Cellular Limited) is an Aditya Birla Group & Vodafone partnership. We are committed to delivering delightful customer experiences and contributing towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
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