Senior Product Development Manager

2 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Job Title: Senior Product Development Manager

Job Summary: We are seeking a highly skilled Senior Product Development Manager to lead the development of new products and capabilities for our postpaid customers. The ideal candidate will have a strong background in product development and project management, with the ability to work closely with cross-functional teams to drive business outcomes.

Key Responsibilities:

  • Brief development, demand creation, and management
  • Project manage and drive cross-functional teams to create allied processes
  • Design and develop related consumer journeys across touchpoints
  • Drive product development UATs with IT / Cross Functional teams
  • Drive configuration across all systems – CRM, CPOS, Web, App, VConnect, SDP etc
  • Project Delivery as per timelines and roll-out of new propositions/ packs/ plans across all the channels & systems - web/app, CRM post configuration and testing
  • Creation of innovative consumer journeys across touchpoints such as app and web for new product launches and partner propositions
  • Improve the current process of new partner integration, bring down the overall TAT and cost of doing so with a streamlined process
  • Analyzing the funnel of existing digital journeys and improvising on them by adding new channels such as WhatsApp, chatbot and non-telco products to enhance adoption of products, revenue and customer experience
  • Addressing any complaints related to existing products and journeys in , raising to concerned teams for timely fix and resolving customer issues

Requirements:

  • Work closely with technology partners to explore new trends & create new capabilities to deliver innovative solutions for postpaid consumers & around International Roaming
  • Project Management
  • Managing cross-functional relationships to drive business outcomes
  • Communication & Interpersonal skills
  • MBA is preferred, Product development is preferred


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