Senior Product Development Manager
2 weeks ago
Job Title: Senior Product Development Manager
Job Summary: We are seeking a highly skilled Senior Product Development Manager to lead the development of new products and capabilities for our postpaid customers. The ideal candidate will have a strong background in product development and project management, with the ability to work closely with cross-functional teams to drive business outcomes.
Key Responsibilities:
- Brief development, demand creation, and management
- Project manage and drive cross-functional teams to create allied processes
- Design and develop related consumer journeys across touchpoints
- Drive product development UATs with IT / Cross Functional teams
- Drive configuration across all systems – CRM, CPOS, Web, App, VConnect, SDP etc
- Project Delivery as per timelines and roll-out of new propositions/ packs/ plans across all the channels & systems - web/app, CRM post configuration and testing
- Creation of innovative consumer journeys across touchpoints such as app and web for new product launches and partner propositions
- Improve the current process of new partner integration, bring down the overall TAT and cost of doing so with a streamlined process
- Analyzing the funnel of existing digital journeys and improvising on them by adding new channels such as WhatsApp, chatbot and non-telco products to enhance adoption of products, revenue and customer experience
- Addressing any complaints related to existing products and journeys in , raising to concerned teams for timely fix and resolving customer issues
Requirements:
- Work closely with technology partners to explore new trends & create new capabilities to deliver innovative solutions for postpaid consumers & around International Roaming
- Project Management
- Managing cross-functional relationships to drive business outcomes
- Communication & Interpersonal skills
- MBA is preferred, Product development is preferred
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