Hospitality Services Coordinator

5 hours ago

Meerut, Uttar Pradesh, India beBeeHostel Full time ₹ 4,00,000 - ₹ 6,00,000

Job Title: Hostel Operations Manager

Our institution is seeking a highly skilled and organized individual to serve as the Front Desk Executive. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth experience for students, visiting faculty, and guests.

Key Responsibilities:

  • Manage front desk operations, handle guest relations, address student accommodation and hostel-related concerns.
  • Coordinate with internal teams to ensure efficient functioning of Building B (hostel & guest accommodation).

Front Desk & Guest Relations:

  • Serve as the primary point of contact for students, parents, visiting faculty, and external guests.
  • Manage inquiries, provide accurate information, and guide visitors appropriately.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.

Student Communication & Support:

  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities and services.

Visiting Faculty & Guest Accommodation:

  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.

Property & Facility Management:

  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for seamless operations.
  • Report property-related issues and ensure timely resolution.

Administrative Support:

  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
  • Support institute events by coordinating guest arrivals and accommodation.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.

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